Multi-Year Accessibility Plan

Accessible Customer Service Policy and Procedures

• Develop, implement, and maintain policies and procedures on providing goods and services to persons with disabilities.
• Policies will address:
  • The Provision of Goods and Services to Persons with Disabilities
  • The Use of Assistive Devices
  • The Use of Guide Dogs, Service Animals and Service Dogs
  • The Use of Support Persons
  • Notice of Service Disruptions
  • Training
  • Feedback Process

Notice of Temporary Disruptions

Provide public notice of disruption in facilities or services by posting on premises and on website, including reason for disruption, anticipated duration, and description of alternatives

Training

• Provide training to all employees, volunteers, contractors, and others who deal with the public or other third parties on their behalf, and all those who are involved in the development policies and procedures.
• Training includes:
  • Overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
  • MANITOULIN-SUDBURY DSB’s policies and procedures related to the Customer Service Standard
  • Instructions on interaction and communication with customers with various types of disabilities
  • Instructions on interaction with people with disabilities who require assistive devices; require the assistance of a guide dog, service animal or service dog; or require the assistance of a support person.
  • Instructions on use of equipment or devices that are available or that may assist customers with disabilities.
  • Instructions on assisting a customer with a disability that is having difficulty accessing services.
• Maintain training records

Feedback Process

• Establish process for receiving and responding to customer feedback.
• Ensure that processes are accessible to persons with disabilities by providing accessible formats and arranging for communication supports upon request.
• Provide multiple feedback formats including in person, by mail, email, or website.
• Notify public of feedback process

Service Animals and Support Persons

• Establish process for service animals and support persons

Corporate Accessibility Policy and Procedures

• Develop, implement, and maintain policies and procedures on the requirements of Integrated Accessibility Standards Regulation
• Policy addresses:
  • Information and Communication Standard
  • Employment Standard
  • Design of Public Spaces Standard
  • Training
  • Feedback process

Multi-Year Accessibility Plan

• Establish, implement, and maintain multi-year accessibility plan outlining the strategy to prevent and remove barriers for people with disabilities.
• Prepare annual status report.
• Post multi-year accessibility plan and annual status reports on website

Accessibility Reports

• Complete government accessibility report as needed

Procurement

• Consider accessibility features when procuring goods, services related elements or facilities

Training

• Provide training to all employees and volunteers; all other persons who provide goods, services, or facilities on behalf of the organization; and all persons who participate in developing the organization's policies.
• Training includes:
  • Overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Integrated Accessibility Standards
  • Overview of the Human Rights Code as it pertains to persons with disabilities.
  • MANITOULIN-SUDBURY DSB’s policies and procedures related to the Integrated Accessibility Standards
• Provide training on an ongoing basis to reflect any changes to legislation or policies and procedures.
• Maintain training records

Feedback Process

• Establish process for receiving and responding to corporate feedback.
• Provide multiple feedback formats including in person, by mail, or email

Accessible Formats and Communication Support

• Upon request, provide or arrange the provision of accessible formats and communication supports to persons with disabilities:
  • In a timely manner that takes into account the person's accessibility needs
  • At a cost that is no more than the regular cost charged to other persons
• Consult with the person making the request to determine the suitability of an accessible format or communication support.
• Notify public about availability of accessible formats and communication supports

Accessible Websites and Web Content

• We have installed Accessibe on our website.
• Our web designer is creating an entirely new website for January 2021.
• We will be uploading our documents not as pdf documents but copy and paste reports etc to a webpage so it will be accessible using Accessibe. 

Educational and Training Resources or Materials

• Provide educational and training resources or materials in an accessible format that takes into account the accessibility needs of the person with a disability.
• Includes all persons who facilitate training and courses on behalf of the organization.
• Provide records and information on program requirements, availability, and descriptions in an accessible format to persons with disabilities

Notice of Temporary Disruptions

• Provide public notice of disruption in facilities or services by posting on premises and on website, including reason for disruption, anticipated duration, and description of alternatives

Recruitment Process

• Notify public about the availability of accommodation.
• Provide suitable accommodation during the recruitment, assessment and selection processes that take into account the applicant's accessibility needs due to disability

Informing Employees of Supports

• Inform all employees of policies used to support and accommodate employees with disabilities.
• Provide information to new employees.
• Provide updated information to employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee's accessibility needs due to disability

Accessible Formats and Communication Supports for Employees

• Provide accessible formats or communication supports to employees upon request.
• Consult with employee to determine the suitability of an accessible format or communication support

Maintain Accessible Elements of the Public Spaces

• Develop and implement preventative and emergency maintenance procedures for the accessible parts of our public spaces.
• Post when regular maintenance occurs and advise people of alternatives

Outdoor Public Eating Areas Located in Housing Complexes

• In the event of building new or making major changes to our existing public eating areas we will ensure that at least 20 percent, and no fewer than one, of the tables are accessible to people using mobility aids, such as wheelchairs; that the ground leading to and under the accessible tables is level, firm and stable and that enough space is clear around the accessible tables so people using a mobility aid can approach the table