TABLE OF CONTENTS

 INTRODUCTION

1.1.      Introduction
1.2.      Mission Statement

ACCESS POLICIES

2.1.      Application Process & Initial Eligibility Determination
2.2.      Application Processing & Tenant Selection
2.3.      Centralized Waiting List - Revised Effective March 1, 2013
2.4.      Eligibility Rules
2.5.      Former Tenant Arrears

ELIGIBILITY

3.1.      Determining Unit Size & Occupancy Standards
3.2       Special Priority Policy New Feb. 1, 2013

TENANT POLICIES

4.1.      Lease Signing - Revised Effective May 30,2013
4.2.      Internal Transfer Requests - Revised Effective March 1, 2013
4.3.      Guest Policy
4.4.      Collecting Rent
4.5.      Internal Review Committee and Process
4.6.      Notice to Vacate
4.7.      Rent Increases of Less than $10.00
4.8.      In-Situ Priority Status
4.9       Motorized Mobility Assistive Devices - New Effective March 1, 2013 
4.10     Absence from Unit - New Effective March 1, 2013  
4.11     Notification of Change - New Effective March 1, 2013

PROVIDER RESPONSIBILITIES

5.1.      Pursuit of Income
5.2.      Pets
5.3.      Pet Abondonment
5.4.      Tenant Complaints

ASSET & INFRASTRUCTURE

7.1.      Mission Statement
7.2.      Cable Satellite
7.3.      Common Area Maintenance
7.4.      Emergency Work
7.5.      Fire Protection Revised Feb. 1, 2013
7.6.      Laundry Equipment
7.7.      Move Out Cyclical Painting
7.8.      Portable Air Conditioners
7.9.      Unit Maintenance
7.10.    Winter Site Maintenance

FORMS

8.1.      Former Payment Arrangement
8.2.      Request for Review
8.3.      Notice of Decision
8.4.      Pet Information
8.5.      Tenant Complaint
8.6.      Comfort Letter

LOCAL RULES

9.1       Maximum Household Assets - New Effective March 1, 2013  
9.2       Maximum Household Income - New Effective March 1, 2013